1. Introduction
Welcome to Brush & Build LLC ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting the personal information you share with us through our website at https://brushandbuild.site (the "Site") and through our messaging services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
2. Information We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you.
Personal Information You Provide directly:
- Contact information such as your full name, email address, physical address, and telephone/mobile phone number when filled out via forms on our Site.
- Details regarding your residential painting projects, service requests, and communication preferences.
Non-Personal & Automated Information:
- Technical and usage data automatically collected when browsing our website, including your IP address, browser type, operating system, referring URLs, device identifiers, and pages visited.
3. How We Use Your Information
We use the information we collect for legitimate business operations, including:
- Responding to your inquiries and providing accurate project estimates and quotes.
- Scheduling, delivering, and managing residential painting services.
- Communicating important project updates and customer support notifications.
- Sending transactional messages, service alerts, and promotional announcements (where explicit consent has been provided).
- Improving website functionality, security, and overall customer experience.
4. SMS Communications & Mobile Messaging
Express Consent
By opting in to receive text messages from Brush & Build LLC, you provide your express consent to receive recurring automated and non-automated text messages.
Consent to receive mobile messages is gathered through explicit, separate, unchecked opt-in checkboxes on our forms. Consent is entirely voluntary and is not a condition of purchasing any services.
Types of Messages
Mobile messaging may include non-marketing transactional messages (such as quote details, project updates, appointment scheduling, and service notifications) as well as marketing text messages (such as special offers, seasonal discounts, and service updates).
Message Frequency & Charges
Message frequency varies based on account activity and ongoing project interactions. Standard message and data rates may apply from your wireless carrier.
Opt-Out & Support
Opt-Out: You can cancel or opt out of SMS communications at any time. Text STOP to any text message received from us to stop receiving mobile messages.
Help: For assistance or questions regarding our messaging program, text HELP to any message or email us directly at [email protected].
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely for the purpose of delivering communications and services on our behalf, including messaging platforms and customer support providers. Such providers are contractually required to safeguard your information.
5. Information Sharing
We do not sell, rent, or trade personal information. We may share your information with trusted third-party service providers who perform operations on our behalf (e.g., website hosting, IT maintenance, and SMS delivery platforms). These third parties are bound by strict confidentiality agreements and are prohibited from using your personal information for any other purpose.
6. Data Protection & Security
We implement appropriate administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your personal data, no internet transmission or electronic storage method is 100% secure.
7. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user navigation, analyze site traffic, and understand user interactions.
You can modify your browser settings to disable cookies or notify you when cookies are sent; however, disabling cookies may impact certain functionality on the Site.
8. Your Rights & Choices
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data.
You may also withdraw your consent for SMS messaging at any time by replying STOP to any message or contacting [email protected].
9. Children’s Privacy
Our Site and services are directed strictly to adults and are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children under 18.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date."
We encourage you to review this Privacy Policy periodically.
11. Contact Information
If you have questions, comments, or concerns about this Privacy Policy, please contact us at: